配送

台灣全區超商取貨、郵局寄送服務費用由mittag支付。若有緊急、特殊取貨要求，須搭配快遞、宅配等，運費須由買方自行支付。
 
海外地區運費(NT$500)須由買方自行支付。單筆訂單金額超過NT$5000免運。

每項商品交貨工作日皆標示於各個商品資訊頁面。標示現貨的商品將於訂單確認後的3個工作天內出貨。

 

 

退換貨

買方有商品七天鑑賞期權益(客製訂單除外)，於收到商品當日起算七日內(含假日)，無條件退費或更換其他商品(更換之產品價金另行退補)，商品僅提供一次更換服務。
承上，不包含商品七天鑑賞期服務之狀況主要包括：
客製商品：由消費者要求mittag承製之商品
客製處理商品：包含雷射雕刻、手工敲字等...
客製材料商品：僅採用mittag設計，但材料由顧客指定(如白金、K金、黃金等...)之客製產品。若有爭議，判斷是否為客製材料則以mittag官網中，該品上架公布之材料為依據。
  
若需要辦理退換貨，請於收到商品當日起算七日內(含假日)，寫信至 [email protected] 或是line@ID:@tpv6715n，我們會有專人和您聯絡退換貨事宜。
 
退換貨時請保持退貨商品包裝完整妥當寄回，客戶需負擔寄回之運輸費用。
 
若商品出現瑕疵，mittag提供全額退費或更換商品(更換之產品價金另行退補)，並由mittag全額負擔商品回寄之運輸費用。商品瑕疵的定義為缺少零件或產品受損或不完整之情形。

 

 

 

 

mittag jewelry|shipping and return

 

Shipping

The delivery fees for picking up at the convenient stores and delivery by post in Taiwan will be covered by mittag. If there is an emergency, special pickup requests, and it must be arranged with express delivery, home delivery, etc. The freight shall be paid by the buyer.
 
The freight for overseas (NT$500) shall be paid by the buyer. Free delivery worldwide when over NT$5000 on order.

Every item shows delivery time on product page. In stock stands for delivery within 3 working days.

 

 

Return

The buyer has a seven-day appreciation period for the goods (except for the customisation), within 7 days from the date of receiving goods (including holidays), unconditional refund or replacement of other goods (replacement price gap shall be paid or refund accordingly), the goods are only provided for one replacement service.
The status of the seven-day appreciation period service does not include:
• Customized products: products are originally requested by consumers.
• Customized processing products: including laser engraving, manual stamping, etc...
• Customized material products: with mittag design, but the material is customized by the customer (such as platinum, gold, etc...). If there is any dispute, the judgement is according to mittag website posted materials.
 
If you need to apply for return, please write to [email protected] or line@ID:@tpv6715n, within 7 days from the date of receiving goods (including holidays), we will contact you to arrange returning the goods.
 
When returning the goods, returned items must be returned in the original packaging and unworn, the customer is responsible for return shipping costs.
 
If the product is defective, you can choose either full refund or the product replacement (the replacement price gap shall be paid or refund accordingly), and mittag will cover the return shipping costs. Product defectives are defined as missing parts or products that are damaged or incomplete.