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產品相關
Q1：mittag jewelry提供的「商品回收舊換新」服務是什麼？
A：任何您在mittag jewelry所購買的商品，都能由mittag jewelry再回收，並能以優惠的價格選購您新的mittag飾品（詳細的回收優惠方案請以官網中的"購買注意事項"為準），單件商品回收僅提供一次優惠折扣。本優惠恕不得與其他優惠或折扣活動合併使用。
Q2：我要如何測量戒指尺吋？
A：戒指有幾種測量方式，在這篇文章裡有詳細說明喔~
Q3：我要如何挑選適合我的飾品？
A：選耳環要考慮臉型，選項鍊要考慮身形，在這篇文章裡有詳細說明喔~
Q4：為什麼銀飾會變黑？如何處理？
A：銀飾氧化變黑是常見的反應，簡單來說純度越高的銀飾越容易氧化。另外，更與配戴者與配戴的環境有關；出汗多或汗液中硫含量較高的人、經常施以香水和化妝品的人，更容易使配戴的銀飾發生氧化變黑。在這篇文章裡有詳細說明喔~
Q5：999純銀跟925銀的差別是甚麼？
A：一般我們會說999純金，那麼純銀應該也是999吧？但是在銀的國際標準上，925（92.5%的銀含量）就代表了純銀，因為999純銀的硬度太低了，製作成飾品容易變形，在上面鑲嵌上寶石也容易掉落；所以在1851年Tiffany & Co.公司就將純銀當中混入7.5%的合金，推出了925銀飾品，從那之後925銀就成為現在的純銀標準囉。
Q6：白金，白K金是一樣的東西嗎？
A：白金，白K金是完全不一樣的貴金屬材質，”白金”是鉑金(Platinum)。鉑金本身就是呈白色的貴金屬，市場價格比白K金還要高，年產量也只有黃金的3~5%而已；此外，它的重量也比黃金重，因此可以作為辨別鉑金與白K金的最簡單方式之一。在這篇文章裡有詳細說明喔~
👆黃金、K金！白金、白K金！傻傻分不清楚？看完我終於搞懂了！
Q7：18K金，14K金的差別是甚麼？
A：因為純金的硬度跟指甲差不多，因此黃金飾品較其他貴金屬飾品更容易變形，因此金工師傅通常會在黃金加入銀、銅、鋅等金屬來增加強度與韌性，以便做高級珠寶的鑲嵌或大件的飾品，而這樣製成的金屬就是「K金」，坊間常見的是18K金(75.0%含金量)與14K金(58.5%含金量)2種為主流，其他較為少見。在這篇文章裡有詳細說明喔~
👆黃金、K金！白金、白K金！傻傻分不清楚？看完我終於搞懂了！
Q8：聽說電鍍後的飾品比較不會致敏？
A：通常是平價的合金商品才會有過敏問題，所以需要電鍍一層防過敏的保護層來避免與皮膚直接接觸。有些平價合金商品會搭配純銀耳針就是要避免配戴者產生過敏現象。在這兩篇文章裡有詳細說明喔~
Q10：我沒有耳洞，耳環可以改成耳夾嗎？
A：您在下單耳環的時候可以看到該商品的加購商品選項，如果有改成耳夾這個選項就代表您購買的項目可以施作變更服務，若有需求可以加入購物車的方式來購買服務。
Q11：銀飾保養該怎麼做？
A： 銀飾最好每天配戴，人體自體分泌的油脂有助於銀飾越顯光亮。長期不戴時請以中性的洗潔劑搓揉清潔後，以軟布擦拭乾燥後放置於夾鍊袋中收藏。泡溫泉時千萬不可以配戴喔。在這篇文章裡有詳細說明喔~
Q12：K金保養該怎麼做？
A：要避免戴著K金、鉑金飾品游泳、泡溫泉或去海邊(鹽水及氯水也會損害飾品) 。也避免與化妝品、香水等化學物質直接接觸，以免對飾品造成損害，建議在打扮的最後步驟才佩戴飾品。配戴後用乾布擦拭後收進夾鏈袋即可。在這篇文章裡有詳細說明喔~
👆黃金、K金！白金、白K金！傻傻分不清楚？看完我終於搞懂了！
Q13：珍珠保養該怎麼做？
A：保養珍珠的最佳方法，是經常配戴，因為人體天然的油份可保持珍珠的光澤。將珍珠遠離家居化學品，包括香水﹑化妝品及噴髮劑等，這些產品的化學物質，會令珍珠的光澤變得暗淡，汗水也會損壞珍珠的動人光澤，因此每次佩戴珍珠飾品後，要用細膩柔軟的布輕輕擦拭（例如擦眼鏡或相機鏡頭的柔軟絨布），風乾後保存起來。在這篇文章裡有詳細說明喔~
Q14：過了一年保固期可以維修嗎？
A：可以的喔，請寫信至 [email protected] 或是line@ID:@tpv6715n，我們會有專人和您聯絡維修事宜。費用會依照實際所需維修程度進行報價。
Q15：我的飾品變黑了，可以幫我清洗嗎？
A：可以的，如果您使用我們隨商品出貨的拭銀布無法清潔氧化的狀況時，您可以寄給我們進行清洗保養動作。或者參考以下這篇文章緊急處理喔~
Q16：配戴銀飾有甚麼好處嗎？
A：銀具有殺菌的能力，故被譽為「永久性的殺菌劑」。穿過耳洞的人都知道，一般合金耳針容易造成過敏紅腫癢，所以幾乎買耳環都建議選擇銀針耳環降低發炎風險。在這篇文章裡有詳細說明喔~
👆比抗生素強100倍的永久性殺菌劑│除避邪安神外，您不知道的配戴銀飾好處
Q17：我的寶寶長大了，之前買的寶寶手鍊變短了，可以加長嗎？
A：可以的，寶寶手鍊提供一次免費加長至16公分(原本12公分)的服務，以符合寶寶長大需要加長手鍊的需求喔~
Q18：請問你們接受國外訂單嗎？
A：歡迎喔，不過國際運送的費用需要購買端自行負擔喔~
Q19：我急著送禮給朋友，可以怎麼處理？
A：如果您有緊急狀況可以先利用mittag官網的線上客服討論應變處理方式（例如：安排快遞或是優先處理您的急件訂單...）。
Q20：mittag現有的產品可以做特殊變更要求嗎？
A：可以的，如果您想更改項鍊、手鍊長度；或是將商品改成黃K金、玫瑰金、黃金、鉑金都可以提出需求喔~
Q21：我想在購買的商品上雷射刻字可以嗎？
A：您在下單的時候可以看到該商品的加購商品選項，如果有雷射刻字這個選項就代表您購買的項目可以施作雷射刻字服務，若有需求可以加入購物車的方式來購買服務，在這篇文章裡有詳細說明喔~
👆揪感心！mittag jewelry提供 1元手工敲字和電腦雷射雕刻的客製化服務，讓您的禮物超特別
Q22：我想請mittag在我購買的商品上手工敲字可以嗎？
A：可以的，而且手工敲字可以呈現飾品自然樸實的感覺，在下單的時候可以透過該商品的加購商品選項看看是否有手工敲字的選項，如果有這個選項就代表這個飾品可以施作手工敲字服務，若有需求可以加入購物車的方式來購買服務，在這篇文章裡有詳細說明喔~
👆揪感心！mittag jewelry提供 1元手工敲字和電腦雷射雕刻的客製化服務，讓您的禮物超特別
Q23：可以訂製嗎，我想訂製結婚對戒？
A：可以的，我們很樂意為您服務，歡迎寫信至 [email protected] 或是加好友line@ID:@tpv6715n。
Q24：我可以指定特定寶石的設計嗎？
A：可以的，我們有專人與您服務，歡迎寫信至 [email protected] 或是加好友line@ID:@tpv6715n，告知我們您的需求。
Q25：如何退換貨呢？
A：若需要辦理退換貨，請於收到貨後七日內(含假日)，寫信至 [email protected] 或是line@ID:@tpv6715n，我們會有專人和您聯絡退換貨事宜。
品牌相關
Q26：mittag有實體店面嗎?
A：真的很抱歉，目前尚無實體門市。但是我們網路訂單提供台灣區免運費服務，還有7天鑑賞期，所以您可以放心下單喔~
Q27：mittag jewelry的產品是哪裡製造的呢？
A：是在台灣台北工作室，由mittag設計師手工製作的喔~
Q28：mittag是甚麼意思？
A：mittag這個字是由made In taiwan(台灣製造)的mit縮寫與tag(意同brand品牌)兩個字的結合。我們以「全程台灣製造」做為我們的目標與承諾 （包含商品本身與其周邊所有包裝）。在這篇文章裡有詳細說明喔~
Q29：請問你們商品都是手工製作的嗎？
A：是的，我們的靈魂裡堆滿了手作魂，相信手作才會付予作品生命力，獨特性，所以我們願意花更多的時間手繪設計圖、手工鋸料、手工焊接、手工銼修、手工拋光到手工完成作品。每一件商品都是經過我們無數次親手處理檢視才會出貨到您手上，所以每件商品都存有我們的手感溫度，希望這樣的溫度能傳到您手上，讓您真切地感受到手作商品的迷人美好。
Q30：請問你們商品使用的貴金屬來自哪裡？
A：mittag jewelry自2012年創立品牌至今一直秉持著愛護環境、資源永續循環利用的精神，因此，我們使用的黃金、白銀是以坊間貴金屬飾品回收中心與專業電子產品回收業者所精煉出的永續循環金屬，這不但無損貴金屬的品質與純度，而且能夠有效減少碳足跡與升級回收再利用等友善環境的多項好處。另外，mittag jewelry經由多年的努力，在2020年5月正式成為由ARM (Alliance for Responsible Mining責任採礦聯盟) 所嚴格審查並認證的公平採礦標章「Fairmined」的一員，成為台灣第一也是唯一使用公平貿易貴金屬的珠寶品牌。此外，為了提供消費者使用更友善環境的回收貴金屬，mittag jewelry在2021年3月採用台灣優勝奈米科技公司（UWin Nanotech）獨步全球的「環保剝金術」所產出的「有機金（Organic Gold）、有機銀（Organic Silver）」回收金銀。自此，提供消費者雙材料選擇，且無論您選擇Fairmined「來自礦區的黃金/白銀」或Organic Gold/Silver「來自回收的黃金/白銀」，皆源自於友善環境、無剝削勞工、資源永續的「責任貴金屬」，讓您在mittag jewelry所購買的每一件珠寶飾品的背後材料來源也如它本身一樣地美麗閃耀。在這兩篇文章『台灣唯一使用公平貿易貴金屬的珠寶品牌 — mittag jewelry』、『台灣也有豐富金礦｜mittag jewelry採用全環保「有機金」、「有機銀」』裡有詳細說明喔~
還有甚麼問題我們遺漏掉了嗎？趕快告訴我們 :P
Product related
Q1: What is the “Product Recycling and Replacement” service provided by mittag jewelry?
A: Any product you buy at mittag jewelry can be recycled by mittag, and you can purchase your new mittag jewelry at a favorable price (for detailed recycling discounts, please refer to “purchasing notice” on website). One-piece merchandise recycling can enjoy once discount. This offer cannot be combined with other offers or discounts.
Q2: How do I measure the ring size?
A: There are several ways to measure the ring size. It is described in details in this article.
Q3：How do I choose the jewelry that suits me?
A：To choose the earrings should consider the face shape, to choose necklace should consider the body figure. It is described in details in this article.
👆Jewelry wearing tips and tricks
Q4：Why does the silver turn black? How to deal with it?
A：Silver oxidative blackening is a common reaction. In simple terms, the higher the purity of the silver, the easier it is to oxidize. In addition, it is more related to the wearing environment of the wearer; those who sweat more or have a higher sulfur content in the sweat, and those who often apply perfume and cosmetics, are more likely to oxidize and blacken the worn silver. It is described in details in this article.
👆Amazing! 10 ways to resist oxidative blackening of silver jewelry comparison
Q5：What is the difference between 999 silver and 925 silver?
A：Generally we will say 999 pure gold, then pure silver should be 999 as well? However, in the international standard of silver, 925 (92.5% silver content) represents pure silver, because the hardness of 999 sterling silver is too soft, it is easy to deform being a jewelry, and it is easy to drop gems on the top of the jewel; so in 1851 Tiffany & Co. has blended 7.5 percent alloy into pure silver, and since then 925 silver has become the standard for sterling silver.
Q6：Is Platinum and white K gold the same thing?
A：Platinum and white K gold are completely different precious metal from each other. Platinum itself is a white precious metal, the market price is higher than k gold and its annual output is only 3~5% of gold. In addition, its weight is also heavier than gold, so it can be used to distinguish between platinum and white k gold. It is described in details in this article.
👆Gold, K gold? Platinum, white gold? After reading it, I finally got it!
Q7：What is the difference between 18K gold and 14K gold?
A：Because the hardness of pure gold is similar to finger nails, gold jewelry is more easily deformed than other precious metal jewelry. Therefore, metalworking masters usually add silver, copper, zinc and other metals to increase the strength and hardness in gold, in order to make high jewelry inlay or large piece. The metal made in this way is "K gold". The common ones are 18K gold (75.0% gold content) and 14K gold (58.5% gold content) are the mainstream, others are rare. It is described in details in this article.
👆Gold, K gold? Platinum, white gold? After reading it, I finally got it!
Q8：I was told that the jewelry after plating is less allergic?
A：It is usually an inexpensive alloy product that causes allergies, so it is necessary to apply a layer of plating to avoid direct contact with the skin. Some cheap alloy products will be paired with silver ear pin to avoid allergies in the wearer. It is described in details in these articles.
👆What! The truth is…! The battle between silver and electroplated alloy jewelry
👆A Taiwanese brand talking about environmental awareness
Q10：I don't have ear piercings. Can earrings be changed into ear clips?
A：You can see the purchase option of the product when you purchase the earrings, if there is an option to change to the ear clip, it means that the item you purchased can be changed. If you need the service, you can add it to the shopping cart.
Q11： What should I do with silver maintenance?
A： It is the best to wear your jewelry every day. The oil secreted by the human body helps the silver to shine brighter. When not wearing for a long time, please clean it with a neutral detergent, wipe it with a soft cloth and place it in a zipper bag for storage. Do not wear jewelry when you are in the hot springs. It is described in details in this article.
👆Amazing! 10 ways to resist oxidative blackening of silver jewelry comparison
Q12：What should I do with K Gold maintenance?
A：Avoid wearing K gold, platinum jewelry swimming, hot springs or going to the beach (saline and chlorine water will also damage the jewelry). Also avoid direct contact with chemicals such as cosmetics and perfumes to avoid damage to the jewelry. It is recommended to wear jewelry at the last step of dressing. After wearing it, wipe it with a dry cloth and put it into the zipper bag. It is described in details in this article.
👆Gold, K gold? Platinum, white gold? After reading it, I finally got it!
Q13：What should I do with pearl maintenance?
A：The best way to maintain pearls is to wear them regularly, because the body's natural oils keep the pearls shiny. Keep pearls away from household chemicals, including perfumes, cosmetics and hair sprays. The chemical substances of these products will make the pearl's luster dim. The sweat will also damage the pearl's attractive luster. Therefore, every time you wear pearl jewelry, you should wipe it gently with a soft cloth (such as a soft flannel that wipes the glasses or the camera lens), and allow it to air dry before storing. It is described in details in this article.
👆The types of pearls! A glance at the gem in the water
Q14：Can I repair my jewelry after one-year warranty?
A：Yes, please write to [email protected] or line@ID:@tpv6715n, we will have someone to contact you for repairing. The repairing fee will be quoted according to the actual degree of maintenance required.
Q15：My jewelry is getting dark. Can mittag clean it for me?
A：Yes, if you can't clean the oxidation condition with the silver polish cloth we shipped with the goods, you can send your jewelry back to us for cleaning and maintenance. Or refer to the following article for urgent treatment. It is described in details in this article.
👆Amazing! 10 ways to resist oxidative blackening of silver jewelry comparison
Q16：What are the benefits of wearing silver?
A：Silver has the ability to sterilize, so it is known as "permanent fungicide". People who pierces their ears know that the alloy pins are easy to cause allergic redness and itching, so it is recommended to buy silver earrings to reduce the risk of inflammation. It is described in details in this article.
Q17：My baby has grown up. The baby bracelet I bought before has become shorter. Can it be lengthened?
A：Yes, the baby bracelet is provided with one free service to extend to 16 cm (from 12cm) to meet the needs of the baby growing up.
Q18：Do you take foreign orders?
A：Welcome, but the international shipping cost needs to be paid by the purchaser.
Q19: I am in a hurry to present gifts to friends. What can I do?
A: If you have an emergency, you can discuss with us for special arrangements. (for example: to arrange express delivery or give priority to your urgent orders...).
Q20: Can mittag's existing products take customised changes?
A: Yes, if you want to change the length of the necklace or bracelet, or change the product to yellow K gold, rose gold, gold, platinum, you can just ask for it.
Q21: Can I ask for laser engraving on the purchased items?
A: You can see the purchase options of the product when you place an order. If there is a laser engraving option, it means that the item you purchased can adopt laser engraving service. If you need it, you can add it to the shopping cart to purchase the service. It is described in details in this article.
👆Hand stamping and laser engraving service of mittag
Q22: Can I ask for hand stamping the needed wording on the goods I bought?
A: Yes, and the hand stamping can show the natural and simple feeling of the jewelry. When ordering, you can check whether there is a hand stamping option through the purchase option of the product. If there is an option, you can add it to the shopping cart to purchase the service. It is described in details in this article.
👆Hand stamping and laser engraving service of mittag
Q23：Can I make a customized piece, such as wedding rings?
A：Yes, we are happy to serve you. Please write to [email protected] or add our line@ID:@tpv6715n.
Q24：Can I specify the design of a particular gem?
A：Yes, we are here to serve you. Please write to [email protected] or add our line@ID:@tpv6715n.
Q25：How to return?
A：If you need to apply for return, please write to [email protected] or line@ID:@tpv6715nse within 7 days after receiving the goods (including holidays), we will have someone to contact you for return and exchange.
Brand related
Q26: Does mittag have a physical store?
A: We are really sorry that currently we have no physical stores. However, our online shop provides free shipping service in Taiwan, and 7-day appreciation period, so you can rest assured and feel free to place orders.
Q27: Where is the product of mittag jewelry made?
A: It is handmade by mittag designer in Taipei Studio, Taiwan.
Q28：What does mittag mean?
A：The word mittag is a combination of the words MIT (made in Taiwan) and Tag (meaning Brand). We take "Made in Taiwan" as our goal and commitment (including the products themselves and all the packaging). It is described in details in this article.
Q29：Are all your products made by hand?
A：Yes, we are full of handmade souls, we believe that handmade products gain the vitality and uniqueness, so we are willing to spend more time on handmade. Every item is shipped to you through our numerous hand inspections, so each item has our hand temperature. We hope that this temperature will reach you and let you really feel the charm of the handmade goods.
Q30：Where do the precious metals used in your products come from?
A：Since the establishment of the brand in 2012, mittag jewelry has been adhering to the spirit of caring for the environment and sustainable recycling of resources. Therefore, the gold and silver that we use are refined by the precious metal jewelry recycling center and professional electronic product recycling industry. Not only does not damage the quality and purity of precious metals, but also can effectively reduce the carbon footprint and provide the benefits of upcycling. In addition, after years of trying, mittag jewelry officially became a member of "Fairmined" which was strictly reviewed and certified by ARM (Alliance for Responsible Mining) in May 2020, becoming the first and only jewelry brand using fair trade precious metal in Taiwan. In addition, in order to provide consumers with a more environmentally friendly recycled precious metal, mittag jewelry adapted Taiwan’s UWin Nanotech’s unique "eco gold stripping technology" recycled gold/silver which are called "Organic Gold" and "Organic Silver" in March, 2021. Since then, consumers have been provided with two material options, and whether you choose Fairmined Gold/Silver from mine area or Organic Gold/Silver from recycling, they are all coming from a friendly environment, no exploitative labor, and sustainable resources. The material source behind each piece of jewelry you buy at mittag makes it shine as beautifully as it does. It is described in detail in these 2 articles.
"The only jewelry brand using fair trade precious metals in Taiwan—mittag jewelry"
"Taiwan has rich gold mines｜mittag jewelry adopts "organic gold and silver""
Are there any questions we missed? Just let us know :P